Frequently Asked Questions

Do you accept resellers?

Unfortunately, we do not accept resellers.

Do you accept refunds and exchanges?

Please head to our "Refund and Exchange" page and follow the steps to lodge a request. 

What is the fabric used?

All products are crafted from soft and breathable charmeuse silk fabric unless stated otherwise

What is the momme count of your items?

Momme (mm) is used to measure the density of pure silk fabrics, hence ours does not have one since our charmeuse silk fabric contains polyester but no worries as our fabrics also give the same smoothness benefits (plus some added durability!)

Can scrunchies really prevent hair frizz?

All hair types differ from one another. Frizziness may be caused by the products and tools you use on your hair. It may not completely prevent frizz, but using a smoother hair tie like our luxe scrunchies will help lessen this

Can scrunchies stop my hair from creasing?

This will still depend on the type of scrunchie you use for your hair type and how tight you tie your hair. Creases may still be evident if you tie your hair for a longer period of time. We still recommend letting your hair free once in a while, just like how you need your skin to breathe from wearing makeup

Can silk pillowcases prevent acne?

There is no definitive scientific evidence that sleeping on silk pillowcases prevents acne, but it allows your silk to sleep on a much softer and smoother surface, which lessens the friction on your skin. Again, please remember all skin types are different and it still depends on what you put on your skin and in your body that will make a difference for your acne. It is always best to consult your dermatologist on how to prevent acne.

Why should I sleep on a silk pillowcase?

Sleeping on a regular pillowcase causes friction between your skin and the pillow, breaking down collagen and elastic tissue, which results in skin creases and over time these creases turn into permanent wrinkles (oh no!) We spend nearly a third of our lives in bed sleeping, so might as well invest in a more softer, smoother pillowcase that reduces friction, prevents premature aging and feels like a beauty treatment!

How do I care for my luxe silk pieces?

You may find the care guide by clicking here

How can I get in touch with you?

For further inquiries, do not hesitate to get in touch with us at